Retail Floor Lead

Northampton, MA

Full Time

Mid Level

Retail Team Lead
$19/hour + Tips | Full-Time
Company: Fyre Ants
Location: Northampton, MA
Job Type: Full-Time
Experience Level: Mid Level

About the Role

We're looking for a hands-on leader to help run our sales floor day-to-day. You'll guide the team through busy shifts, keep operations running smoothly, and make sure every customer walks out happy.

Schedule

Full-time; must be open to a flexible schedule including days, evenings, weekends, and holidays.

What You'll Do

Guide and support staff during peak hours
Coach and mentor team members on the floor
Recommend products and provide top-notch customer service
Handle cash transactions and oversee daily store functions
Help manage inventory levels, restocking, and product displays
Keep the store compliant with all state and company standards
Keep the retail space clean, organized, and presentable

What We're Looking For

Prior cannabis retail experience is a plus
2+ years leading or supervising a team in retail or hospitality
Familiarity with Dutchie POS and METRC systems a bonus
Solid communication, organizational, and problem-solving abilities
Comfortable working in a busy, fast-moving setting
Must be 21 or older and meet all Massachusetts Cannabis Control Commission eligibility requirements
Excellent customer service and communication skills
Strong attention to detail and precise math skills
Well organized and comfortable multi-tasking
Able to stay composed and manage stress in a fast-paced setting
Must submit to and pass a criminal background check
Valid ID and authorization to work in the United States required
Knowledge of cannabis strains, edibles, extracts, and other current products a plus
Bilingual English/Spanish a plus

Work Experience

Budtending: 2 years (preferred)
Customer service: 2 years
Retail sales: 1 year

Perks & Benefits

$19/hour plus tips
Full-time schedule
Growth and advancement paths
Real leadership experience
Broad exposure to store operations, compliance, and inventory
Medical, dental, vision, and life insurance
Paid Time Off (PTO)

On the Floor

Fast-paced, high-traffic retail environment
Collaborative, team-first culture
Physically active role — must be able to stand and walk for up to 8 hours at a time, with occasional lifting

Fyre Ants is an equal opportunity employer and complies with all applicable employment laws.

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Does the resume you are using to apply for this position reflect your most current work history? Only resumes with the most current work history will be considered.*

Are you local to Northampton/Easthampton, MA or can you reliably commute everyday?*

Are you currently or have you previously been employed with Phat Panda, Grow Op Farms, Phat N Sticky, Fyre Ants or Embr?*

Are you able to meet the requirements for employment in a Massachusetts licensed cannabis establishment, including successful completion of required background screening and agent registration?*

Are you available for all shifts including mornings, nights, weekends and holidays?*

Do you have previous Cannabis Dispensary experience?*

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Retail Floor Lead

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